Terms of Service

Last updated: July 09, 2025

1. Agreement to Terms

By accessing and using the services provided by Esbapk Hero, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Esbapk Hero provides private tour guide services in London, United Kingdom. Our services include:

  • Historical tours of London
  • Cultural and artistic tours
  • Hidden places and secret London tours
  • Customized private tours

3. Booking and Payment

Tour bookings are confirmed upon receipt of payment. Payment terms include:

  • Full payment is required at the time of booking
  • Prices are quoted in British Pounds (GBP)
  • Payment can be made via bank transfer or cash
  • All prices include VAT where applicable

4. Cancellation Policy

Cancellation terms are as follows:

  • Cancellations made 48 hours or more before the tour: Full refund
  • Cancellations made 24-48 hours before the tour: 50% refund
  • Cancellations made less than 24 hours before the tour: No refund
  • Weather-related cancellations: Full refund or rescheduling

5. Tour Participation

By participating in our tours, you agree to:

  • Follow the guide's instructions for safety
  • Respect other participants and local communities
  • Inform us of any medical conditions that may affect your participation
  • Arrive on time at designated meeting points

6. Liability

While we strive to provide safe and enjoyable tours, participants assume responsibility for their own safety. Esbapk Hero is not liable for:

  • Personal injury or accidents during tours
  • Loss or damage to personal belongings
  • Delays or cancellations due to circumstances beyond our control

7. Intellectual Property

All content on our website and materials provided during tours are protected by copyright. You may not reproduce, distribute, or use our content without written permission.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +44 7551523373
  • Address: 03 Moore Villages South Ella W8 7EY, United Kingdom